PacketTrap MSP – A Flexible Management Platform

Managed Service Providers looking to provide an improved service for their customers have welcomed the secure PacketTrap MSP platform as a big step forward in the business. Ever since PacketTrap was formed in 2006 it has made a name for itself as offering some of the best in network management and application monitoring solutions.

The PacketTrap MSP product is a managed service provider platform offering increased flexibility and improved monitoring of systems, so that you can catch and fix problems before your customers have even noticed them.

Like most monitoring platforms, PacketTrap provides patch management, alerting, ticketing and a remote control help desk, but in addition there are a whole range of unique features that distinguish it from the rest.

Mid-sized businesses with multiple employees rely on their MSP to monitor their internet usage and keep things flowing optimally. Is someone clogging up the network by endlessly streaming music from iTunes or YouTube videos? With the detailed level of granularity offered by PacketTrap’s traffic analysis you can tell exactly what is the cause of a clog and won’t end up blaming the Exchange server if a wayward employee is the cause.

When your customer wants to know how productive their employees are, monitoring the business internet usage to see whether their employees are surfing the internet for genuine research or personal pleasure, again the detailed website surfing analysis offered by PacketTrap reveals all.

It’s not just about checking up on employees though. PacketTrap offers extensive virtualization monitoring giving the details of key statistics including CPU, status, memory, disk usage and interface traffic on virtual machines from as many physical servers as you like. It also keeps an eye on the effect of voice traffic on network performance with its specific VoIP monitoring feature. It will monitor and alert you if the customer’s network doesn’t have the capacity to provide an acceptable level of call quality or if voice traffic is having a negative effect on the network as a whole.

Troubleshooting can often be hampered by the poll-back feature of most monitoring platforms which only provide data at five minute intervals or more. PacktTrap offers Go-Live monitoring, so that you get live feedback and real-time monitoring during the troubleshooting process.

With a single integrated interface offering more than 50 diagnostic tools PacketTrap once again proves itself the most versatile network diagnostic tool on the market. These include dozens of network management and configuration management tools to help you stay on top of your customers’ network needs.

Automatic alerts can be configured to meet the needs of your customer’s network, so that you can be notified at any time when the network performance degrades. You can have the problems fixed before your customer has noticed anything wrong! And if an issue goes unresolved PacketTrap can also escalate critical alerts, to make sure that serious issues don’t get overlooked.

With such a comprehensive and flexible management tool, MSPs can offer their customers a level of service that their competitors will not be able to match. Unless of course they are also using PacketTrap!